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The client has the right to return the product if it is defected or if it is the wrong size. Returned products are being accepted within 14 working days from the day the goods are received. If the client is in Greece, we take notice of the delivery fees. You should only use our forwarding company (Speedex) and ask them to charge our account. For places outside Greece, the client is responsible for the delivery fees. For the returned goods to be accepted, they should be in the condition received and in its own box. You are advised to contact us first for a better assistance before proceeding to any returning procedure. Shoestore.gr can accept moneyback claims only if the product is defected.